"Other state agencies are now seeing the benefit of using the cloud to deliver large data volumes quickly and reliably."Brett Madsen MapData Services
MSP Program Overview
Manage and build closer relationships with your FME Flow Hosted customers. As an MSP Partner, you support, monitor, and manage customers’ FME Flow instances in FME Flow Hosted via one centralized dashboard.
MSP Partners receive the following benefits.
|Benefit||All MSP Partners|
|FME Flow Hosted Partner Dashboard Access||Yes|
|FME Flow Hosted Credits||$500 (every quarter)|
|Website presence||Listing on Partner Locator as an FME Flow Hosted MSP Partner|
|Margin||Yes (see below)|
Partners in the MSP Program receive a margin on the sale of FME Flow Hosted Subscriptions. The margin received is based on the FME Flow Hosted revenue.
Eligibility & Tiers
Any tiered Partners may apply for the MSP Program. MSP Partners must have at least one person with an FME Flow Certification. Reach out to your Channel Account Manager to get started.
What Partners Provide
All MSP Partners are required to offer Managed Support Plans which include supporting, monitoring, and managing customers’ FME Flow instances throughout the lifecycle of their FME Flow Hosted deployment.
Day-to-day management of the customer’s FME Flow instances via the dashboards.
Ensure security patches are applied and the ports are secured for the customer’s instances.
Ensure instance notifications are configured to notify the customer if the instance degrades or fails.
FME Flow Upgrades
Provide customers with major FME Flow version upgrades.
Leverage FME Flow Hosted’s snapshot and backup functionality to minimize the customer’s downtime and data loss.
First Line Support
Deliver advanced customer support and enhancement requests.